How to Change Hours on Meta Business Suite

Having the wrong business hours on your Facebook or Instagram page is a sure way to frustrate potential customers. This guide cuts straight to the chase, walking you through exactly how to change your hours using Meta Business Suite on both desktop and mobile, so your audience always has the right information.

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Why Keeping Your Business Hours Updated Matters

Before jumping into the “how,” it’s worth taking a moment to understand the “why.” It might seem like a small detail, but your business hours have a surprisingly large impact on your customer experience and local visibility. An outdated time can easily send a potential customer to a competitor who appears to be open.

Here’s what you gain by keeping them current:

• Builds Customer Trust: Accuracy matters. When a customer makes a trip to your storefront only to find it closed, that erodes trust. Correct hours set clear expectations and prevent frustrating experiences that can lead to negative reviews.
• Improves Local SEO: For brick-and-mortar businesses, consistent and accurate information across all online platforms - including Facebook and Instagram - is a positive signal for search engines. It helps Google and other platforms validate your business location and operating status, potentially boosting your visibility in local search results.
• Enhances Engagement: Meta’s platforms use this information to help users. When your hours are listed correctly, your page can appear in searches for businesses that are "Open Now." This can drive immediate traffic and footfall from people in your area looking for products or services right at that moment.
• Manages Communication: Correct hours reduce the number of direct messages and comments from people asking, "Are you open?" This frees you and your team up to answer questions about products, services, or appointments instead.

Finding Your Business Information in Meta Business Suite

Meta Business Suite consolidates your Facebook Page, Instagram account, and messaging tools into a single place. While convenient, it can sometimes feel like a maze when you’re looking for a specific setting. The settings for your business hours are tied to your Facebook Page's information but will sync to your linked Instagram professional profile if it's set up as a business account.

On a desktop computer, which is typically the easiest way to make these changes, you’ll start by logging into business.facebook.com. From the main dashboard, your page settings are usually just a few clicks away. Most of the critical business details, like your address, phone number, and hours, are grouped together under "Page settings" or "Business information."

Step-by-Step Guide: Changing Your Hours on Desktop

Editing your hours in Meta Business Suite is straightforward once you know where to click. Follow these steps to get your hours updated correctly on a desktop computer.

Step 1: Go to "All tools"

Once you’re logged into Meta Business Suite, look for the main menu on the left-hand side. Click on the icon with three horizontal lines, often labeled "All tools." This will open up a comprehensive menu of every feature and setting available to you.

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Step 2: Navigate to Page Settings

In the "All tools" flyout menu, look for a section called "Manage." Under this section, click on "Page settings." This will take you to the classic Facebook Page settings interface, which should feel familiar if you've managed pages for a while.

Alternative Path: Sometimes, you can find a shortcut by clicking "Inbox," then the "Settings" cogwheel icon at the top of the inbox, which often leads to similar options. However, the "All tools" path is generally the most reliable.

Step 3: Select "Page Info"

Within the "Page settings" area, you'll see another menu on the left. Click on "Page Info." This is the central hub for all of your public-facing business details, including your business category, contact information, and operating hours.

Step 4: Find and Edit the "Hours" Section

Scroll down the "Page Info" section until you see the "Hours" heading. Here, you’ll be presented with a few choices:

• No hours available: Select this if you're an online-only business or don't want to display operating hours.
• Always open: Perfect for e-commerce sites or services that operate 24/7.
• Permanently closed: Used if the business is no longer operational.
• Open on selected hours: This is the option most businesses will use. Select this to specify your opening hours for each day of the week.

To edit, simply click on the bubble next to "Open on selected hours."

Step 5: Set Your Weekly Schedule

After selecting "Open on selected hours," a schedule grid will appear with each day of the week listed. For each day your business is open, enter the opening and closing times. The time entry fields are user-friendly, you can type in values like "9:00 am" and "5:00 pm".

If you're closed on a certain day, simply leave the time fields blank for that day.

Step 6: Adding Split Hours (e.g., a Lunch Break)

Many businesses, especially restaurants, close for a few hours in the middle of the day. Meta Business Suite accounts for this. To the right of each day's time entry, there is a "+" button. Click this button to add a second time range for that same day.

For example, if you are open from 11:00 am to 2:00 pm and again from 5:00 pm to 9:00 pm, you would enter:

• First range: 11:00 am to 2:00 pm
• Click the "+" button
• Second range: 5:00 pm to 9:00 pm

This will accurately reflect your schedule on your page, preventing customers from showing up during your mid-day break.

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Step 7: Save Your Changes

This is the most important and easiest step to forget! Once you've entered all your hours correctly, scroll down slightly. The changes save automatically, and you should see a small black pop-up at the bottom of the screen confirming, "Your Changes Have Been Saved." If you don’t see this, double-check that your inputs are correct. There is no master "Save" button on this page, it saves as you edit.

How to Update Hours on the Meta Business Suite Mobile App

Managing your business on the go is essential. Luckily, you can also update your hours directly from the Meta Business Suite mobile app. The steps are slightly different from the desktop version.

1. Open the App: Launch the Meta Business Suite app (available for iOS and Android).
2. Tap the "More" button: In the bottom right corner of the screen, tap on the "More" icon, which looks like your profile picture above three horizontal lines.
3. Go to Settings: On the "More" screen, tap the "Settings" option (usually represented by a gear icon).
4. Select "Page Info": In the Settings menu, find and tap on "Page Info."
5. Edit Your Hours: Tap on the "Hours" section. You'll see the same options as the desktop site: No Hours Available, Always Open, and Selected Hours. Tap "Edit Hours" to adjust your schedule.
6. Set and Save: Update the time for each day, adding split hours if needed. Tap the "Save" button at the top right corner to apply your changes.

Need to Add Holiday or Temporary Hours?

What about special hours for an upcoming holiday, a private event, or an unexpected closure? Constantly changing your permanent hours back and forth is inefficient. Instead, use the temporary hours feature. This setting overrides your normal hours for a specific date range, then automatically reverts once that period is over.

In the same "Page Info" section where you edit your regular hours, look for the option labeled "Temporary Service Changes."

1. Click the radio button next to "Temporarily closed" if you're closing for a period, or click "Open with service changes" to set different hours.
2. When you select "Open with service changes," another hours grid will appear. Here you can set the special temporary hours for specific dates.
3. Use this to announce you are open on Christmas Eve with reduced hours, or closed entirely on New Year's Day.

This feature is extremely useful for communicating temporary changes clearly and prevents you from having to remember to switch everything back to normal after the holiday or event has passed.

Troubleshooting Common Problems

Sometimes things don't go as planned. Here are solutions to a few common hiccups people experience when trying to change their business hours.

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My Hours Aren't Updating on My Page After I Save Them.

There can be a short delay between when you save your changes and when they appear publicly. First, try refreshing your browser or clearing your browser cache. If a few minutes have passed and they still haven't updated, check both your Facebook Page and your linked Instagram profile. Sometimes the update pushes to one before the other.

I Can't Find the "Hours" Section or It's Greyed Out.

This is almost always a permissions issue. To edit core business details like hours and location, you need to be an Admin or Editor of the Facebook Page. If you have a different role, like Moderator or Analyst, you will not have the ability to make these changes. Check your page role under "Settings" > "Page Access" and ask an Admin to grant you the necessary permissions if needed.

My Instagram Hours are Different From My Facebook Hours.

Your Instagram business profile should automatically sync its information from the linked Facebook Page. If it doesn't, disconnect and reconnect the Instagram account within Meta Business Suite. You can find this setting under "Page settings" > "Linked Accounts." Secondly, check the Instagram app itself by going to "Edit Profile" > "Contact Options." Ensure the address and other information are syncing correctly there.

Final Thoughts

Keeping your operating hours accurate on Facebook and Instagram is a small task that makes a big difference in customer trust and satisfaction. By following the steps above in Meta Business Suite, you can make sure your community always has the right information, whether it's your regular weekly schedule or a special holiday change.

Perfecting details like your business hours is just one piece of optimizing your online presence. The next step is understanding an even bigger question: which marketing and sales activities are actually driving results? We built Graphed to solve that very problem. We connect all your data sources - like Meta, Google Analytics, and Shopify - so you can use simple English to build live dashboards and reports in seconds. Instead of a messy weekly process of downloading CSVs and building charts, you can get real-time answers and spend your time on strategy, not spreadsheets.